How do I accept my bookings?
If you've been directed to this article by a member of the MoveGB team, it means that your activities are on our 'Manual Accept/Decline' booking system.
As a result, you'll receive your bookings via email or sms, depending on which option you've chosen! You will be able to either accept or decline the booking on the message you've received.
You'll also be able to see these bookings in your MoveGB Portal, under the 'Bookings' tab.
What do I do when someone arrives?
When customers attend, they need to be checked in so that we know to pay you for the attendance!
Customers can check themselves in on their app, but you're also able to do so on your MoveGB Portal. You can ask customers to check themselves in at the beginning of your class, or alternatively, check them in afterwards (as long as it's on the same day).
At the beginning of each class, try saying something like:
"Can all MoveGB members check in on their app? Any problems, let me know!"
But what if they don't attend?
If a customer did not attend a pre-booked class then the visit will not be added to your Payment Report and you will not be paid for this session.
If you had no shows the day before, you’ll receive an email alert each morning pointing you to a list of any no-shows from the day before. Here you’ll have the option to set and charge a no-show fee to help discourage this behaviour.
What do I do if someone turns up without booking?
In the rare occasion that someone comes to your class without booking, if you have space, let them in. You can record their attendance in your Partner Portal after the class to ensure that you get paid for the booking.
If you do not have space, it's definitely worth giving a friendly explanation that they can't attend this week, but you'd encourage them to book in for next week.